Privacy Policy

This Privacy Policy governs the manner in which Crown Roofing LLC (“Crown Roofing,” “we,” “us,” or “our”) collects, uses, maintains, and discloses information collected from users (each, a “User”) of the crownroofing.pro website (“Site”). This privacy policy applies to the Site and all products and services offered by Crown Roofing LLC.

Personal Identification Information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our Site, fill out a form, request a quote, schedule an inspection, or in connection with other activities, services, features, or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, and property information. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site-related activities, such as requesting an estimate.

Non-Personal Identification Information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer, the type of mobile device, and technical information about Users' means of connection to our Site, such as the operating system, the Internet service provider utilized, and other similar information.

Web Browser Cookies

Our Site may use “cookies” to enhance User experience. A User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. Users may choose to set their web browser to refuse cookies or to alert them when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How We Use Collected Information

Crown Roofing LLC may collect and use Users' personal information for the following purposes:

To Schedule an Appointment for an Estimate

Information you provide helps us respond to your request to schedule an appointment so that you may receive an estimate for our roofing, gutter, siding, or related services.

To Improve Customer Service

Information you provide helps us respond to your customer service requests and support needs more efficiently and effectively.

To Improve Our Site

We may use feedback you provide to improve our products and services.

To Run a Promotion, Contest, Survey, or Other Site Feature

To send Users information they agreed to receive about topics we think will be of interest to them.

To Send Periodic Communications

We may use the email address or phone number you provide to respond to Users' inquiries, questions, and/or other requests, and to send appointment confirmations, project updates, or follow-up communications related to services you have requested.

How We Protect Your Information

We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information and any data stored on our Site.

Sharing Your Personal Information

We do not sell, trade, or rent Users' personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our trusted business partners and service providers for the purposes outlined above. We use a customer relationship management (CRM) platform to manage incoming leads and customer communications; data is shared with that provider strictly to operate our services for you.

Advertising

Ads relating to Crown Roofing may be delivered through advertising platforms such as Google, Meta (Facebook and Instagram), and similar networks, which may set cookies. These cookies allow ad networks to recognize your computer or device each time they send you an online advertisement and to compile non-personal identification information about how you interact with the ad. This information allows ad networks to deliver targeted advertisements that they believe will be of interest to you. This privacy policy does not cover the use of cookies by any third-party advertisers.

Conversion Tracking and Marketing Measurement

To measure the effectiveness of our marketing and improve the relevance of the offers you see, we may share limited, hashed (anonymized) data — such as a hashed email address or phone number — with advertising partners. “Hashing” is a security process that converts your data into a unique code that cannot be read as plain text. This allows our advertising platforms to confirm whether an ad led to a meaningful outcome (for example, a scheduled inspection or completed project) without disclosing your actual personal information. We may also use server-side tracking to ensure measurement accuracy across devices.

Offline Marketing & Direct Mail

For physical mailing campaigns, such as Every Door Direct Mail (EDDM) and similar geographic outreach, we may share service-area addresses with trusted print and mailing partners. We may match results from those campaigns against our internal records to evaluate their effectiveness. All such partners are bound by confidentiality agreements.

Your Data Choices & Opt-Out

You have the right to control how your data is used for marketing:

• Direct opt-out: To be excluded from our marketing audiences and CRM-syncs, please contact us at (734) 359-7140 or lourenzo@crownroofing.pro.
• Platform settings: You can manage your ad preferences directly within your personal Google, Meta, or LinkedIn account settings.
• Cookies: You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent.

Mobile Messaging & Data Privacy

Crown Roofing values your privacy. Your mobile messaging opt-in data and consent will not be shared with third parties or affiliates for their own marketing or promotional purposes.

How Data Is Used

We use your information to facilitate communication regarding your roofing, gutter, or siding project, to confirm appointments, to provide project updates, and to optimize our advertising performance using hashed, de-identified data.

Opt-Out Instructions

You have the right to opt out of text-message communications at any time. To stop receiving future text messages from Crown Roofing, reply STOP to any text message you receive from us. Upon receipt of your STOP request, we will send you a confirmation message and no further messages will be sent. For assistance, reply HELP or email lourenzo@crownroofing.pro. Message and data rates may apply. Message frequency varies based on your interaction with us. Consent to receive marketing text messages is not required as a condition of purchasing any goods or services.

Changes to This Privacy Policy

Crown Roofing LLC has the discretion to update this privacy policy at any time. When we do, we will revise the “last updated” date at the top of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your Acceptance of These Terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting Us

If you have any questions about this Privacy Policy, the practices of this Site, or your dealings with this Site, please contact us: